The First Driving School

Virginia Driver Improvement Courses

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8-Hour Ticket Class

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Frequently Asked Questions

  1. Why go to a driver improvement clinic?
  2. How quickly can I finish this course?
  3. How long does it take to get the certificate?
  4. Does the course cost anything?
  5. How can I pay for the course?
  6. What if my deadline for completion of traffic school has passed?
  7. How do I register for this course?
  8. Can I use someone else's computer or Internet service?
  9. Must I complete this course in one sitting?
  10. What if I have no e-mail address?
  11. I have already enrolled. How do I get back into the program?
  12. How does the online timer work?
  13. Why is there a time minimum for the course?
  14. I just got knocked off line in the middle of a section. What do I do now?
  15. I use AOL and I keep getting knocked off line. What should I do?
  16. Which browser is recommended for best access to your site?
  17. Are there any special computer or download requirements to participate in the course?
  18. Can I take the entire course from home or do I have to attend a "test site"?
  19. What happens if I fail the final? Can I take it again?
  20. What happens when I fail a security question? Can I continue with the course?

Why go to a driver improvement clinic?

The Commonwealth of Virginia has a system that rewards good drivers. Every full calendar year that a driver has no traffic violations, suspensions, revocations or convictions, they will be awarded one safe driving point. No person shall be permitted to accumulate more than five safe driving points. One safe driving point will eliminate one demerit point on your driving record. Another way to remove demerit points or acquire safe driving points is to attend a Department of Motor Vehicles (DMV) certified driver improvement clinic. Up to five demerit points will be removed if you satisfactorily complete a driver improvement clinic (like this one). A driver will also be directed to attend a driver improvement clinic by the DMV Commissioner if they accumulate 12 demerit points based on convictions for traffic offenses committed within a 12 month period, or 18 points in a 24 month period. Another reason to attend a driver improvement clinic is to become a more responsible driver, lower your chances of being involved in an accident, and lower your chances of getting a ticket.

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How quickly can I finish this course?

The course is designed to take no less than seven and one half (7 1/2) hours and half an hour to take the final exam at a testing site. The great thing about this course, however, is that you work at your own pace. No one is sitting over your shoulder making you slow down or speed up. Everyone reads at different speeds and this program will allow you to proceed at your own pace and there is no time maximum for the program.

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How long does it take to get the certificate?

You will get your certificate emailed to you, upon successful completion of your online course. If you didnít provide an email address when you registered, then we will mail it to you. If you need to expedite your certificate, please call us at (800) 903-6874.

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Does the course cost anything?

Unfortunately, there is a cost to attend the driver improvement clinic. The fee will cover all elements of the course including immediate access to the site, attendance of the test site, reporting to DMV and the completion certificate. Regular in-class driver improvement clinics charge similar fees. Driver improvement clinics are privately operated businesses and whether you sit in an eight-hour class or choose this online program, you will need to pay for it.

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How can I pay for the course?

You can pay for the course with a credit card. After you fill out the registration form, you can be linked to a completely secure credit card page where you pay quickly and effortlessly. The site is encrypted to make your on-line purchase safe.

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What if my deadline for completion of traffic school has passed?

Contact the DMV for instructions regarding extension of your due date. We cannot extend your due date.

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How do I register for this course?

Registration for this course is quite simple. You can go the online registration page. Just complete all the appropriate fields and you can get started right away. You may also call us during normal business hours to register on the phone. Either way, it just takes minutes and you are able to start right away.

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Can I use someone else's computer or Internet service?

That is what makes this course so easy and great! You can take this from home, work, a friend or family's house, your local library, or you can even rent time on the Internet at a copy/computer center. Whatever computer you use, you simply need Internet access. You can also start on your own computer and then finish on another.

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Must I complete this course in one sitting?

This course is designed for the person who does not have a lot of time. The course is broken up into sections, each individually timed. You can complete a 20 or 30 minute segment, for example, log off, and then log back on at a later time, and the computer will record the section you have completed. You can log on and off as many times as you wish until you complete the program. You can also do the entire course in one sitting....it is up to you.

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What if I have no e-mail address?

Then your certificate will be send via regular mail or you may also use a friend's e-mail address if you wish to get your certificate emailed to you right away.

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I have already enrolled. How do I get back into the program?

If you have already enrolled, you have a login ID and password. You may reenter those codes on our home page where instructed as many times as necessary to access and complete the program or click HERE for the login screen. If you have forgotten or lost your login ID or password, give us a call at our Tech Support line (407) 599-1615.

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How does the online timer work?

Our website requires that "cookies" be enabled on your computer, as this will allow the site to time your progress. Unless enabled, you cannot participate in our course. By default, however, cookies are automatically enabled on your computer. Unless you know your "cookies" are disabled, you may proceed with the course without a problem. Because you must be timed while online, the website has an intricate timing feature. As a result, it is recommended that you do not open any other websites or browsers other than those contained within our program while taking the course. Although unlikely, too many functions operating at once on your computer while on the program may result in your computer being knocked off line. You also need to disable any pop-up blockers you may have on your computer while taking this course.

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Why is there a time minimum for the course?

This course was approved by The Department Motor Vehicles as an eight (8) hour course. As a result, you may take as long as necessary to read the sections and there is no time maximum to complete the program. However, you cannot complete the course in under eight hours no matter how fast you may read. You may take the program during many different sittings/days/weeks, yet the timing element is programmed into the course as part of a State requirement.

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I just got knocked off line in the middle of a section. What do I do now?

Many Internet users are knocked off line frequently. This may result from a lost Internet connection, another call interrupting your connection if you are on a single line with call waiting, or simply because your own computer crashes. Remember, as you complete each section of the course, your progress is logged. Completion of chapter one, for example, cannot be lost if your answers are submitted to the system and graded on screen. Being knocked off line at that point, will only bring you back to the start of the next chapter, it will not delete chapter one. However, if you are in the middle of a section, have been reading for 20 minutes of a chapter requiring 35 minutes, and are then knocked off line, you will have to begin that section over again. The system cannot log your progress if your connection is lost. This is an occurrence that only you can avoid, not us. Our website is unable to control your Internet connection and inactivity on your part will not result in our system knocking you off line. Any activity requirements will be on the part of your Internet service provider.

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I use AOL and I keep getting knocked off line. What should I do?

If you are using AOL as your Internet service provider, you will have activity requirements while online. During some of the longer sections requiring more minutes online, there is a chance AOL will knock you off-line unless you remain interactive with AOL. Do not leave the screen alone for any great length of time.....remain interactive with the screen.

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Which browser is recommended for best access to your site?

For best access to our website, we recommend using Internet Explorer.

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Are there any special computer or download requirements to participate in the course?

There are no videos to download in our program and no special requirements at all for your computer. You only need to have your java script and your "cookies" enabled and your pop-up blockers disabled. For the majority of computers, these elements are enabled by default on your computer. If you are on this screen and on our website, you can typically enroll and complete the course without a problem.

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Can I take the entire course from home or do I have to attend a "test site"?

The majority of the course (7 and 1/2 hours) can be completed from home. The final exam, however, must be taken at an official test site in Virginia. At the test site, a test proctor will verify your driver's license and log you onto a special final exam screen. The 50-question final usually takes under 30 minutes or less to complete and you will know immediately if you have passed.

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What happens if I fail the final? Can I take it again?

You may take the final up to three (3) times. The first attempt is free, the other two you have to pay a retake fee of $6.00. However, if you fail the final exam, you must wait a calendar day (24 hours) to retake the test. In short, you may only take the exam only once per day.

What happens when I fail a security question? Can I continue with the course?

The security questions are used to ensure that the proper individual is taking the course. You have 30 seconds after the question appears to supply a correct answer. If you answer incorrectly or take too long to answer, the course will be locked. You can reset the course yourself or ask NTSI support presonnel to do so. Please note: this process will reset the timer for that module back to 0 (you will have to retake that course module).

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